Find treatment fast.
We understand that veterinary emergencies may occur at any time of the day or night. Please understand that we are not a 24-hour emergency hospital. Due to continued and unprecedented high demand for more veterinary care during the work day, staffing shortages, and ever-growing safety concerns, we simply cannot be available every hour of the day.
During normal business hours, we will do our best to see emergency cases for our clients, but we may need to refer you to an actual emergency hospital, if necessary.
We currently provide after-hours care primarily to our established clients only. We will do our best to be available Monday through Friday until 10:00pm and on Saturdays and Sundays from 8:00am to 10:00pm. It is possible that we may be occasionally unavailable during these times either due to current ongoing emergency cases or veterinary staffing shortages.
In order to provide more after-hours phone triage support to our clients, we have partnered with Pet Nurse, a Lifelearn Company, who can provide further help when the clinic is closed. Pet Nurse employs veterinarians and licensed/registered veterinary technicians with at least 3 years' experience. They will help answer your questions any time during the night or when we are unavailable outside of business hours.
If you, along with Pet Nurse, determine that your pet is stable and able to wait until normal business hours to be seen, then please call our office the next business day to schedule an appointment.
If you, along with Pet Nurse, determine that your pet does need to be seen for an emergency, you will be directed to contact our doctors during times of availability. If we are unavailable, you'll be directed to either of the below 24/7/365 emergency hospitals in Grand Rapids or Traverse City.
If you have an emergency when we are unavailable and believe that you must see a veterinarian, here are two locations that are fully equipped and staffed for 24-hour care:
Animal Emergency Hospital of Grand Rapids
3260 Plainfield Avenue, Grand Rapids, MI 49525
P: (616) 361-9911
Bay Area Pet Hospital
844 E Front St, Traverse City, MI 49686
P: (231) 922-0911
You may also try the following two options, although they are NOT 24/7/365 emergency facilities:
BluePearl Pet Hospital
1425 Michigan St NE Ste. F, Grand Rapids, MI 49503
P: (616) 284-5300
MSU: Veterinary Medical Center
736 Wilson Rd, East Lansing, MI 48824
P: (517) 353-5420